Return & Refund Policy

For contaminated items or wrong items sent, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be UNSEALED and/or UNOPENED in the same condition that you received it, in its original packaging. Since most products are sterilized, you will have to take pictures clearly showing contamination (i.e. green mold, slimy grain spawn indicating bacterial contamination).  If any sterilized product has been opened or inoculated, it is NOT eligible for a refund under any circumstance due to the high likelihood that your inoculant was contaminated  If an item has been improperly stored, and melts, dies, has condensation, etc, we will not issue a refund.  We ask that you take a close up photo of the injection port.  If any needle injection marks are observed, a return will not be accepted.  You also need to take a photo of the impulse seal at the top of the bag showing it is still sealed and a picture of the filter patch.  Damaged seals and filter patches have to be reported within 72 hours of receipt to be accepted for a return or exchange and a 15 day contamination claim will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product itself was damaged in shipping (tears in bags, damaged filter patch, broken seal on bag, broken agar plates, etc), you have 72 hours after receiving the item(s) to contact MidWest Fresh Mushrooms to be eligible for a return or replacement so we can determine if it will be a shipping claim or if the item was defective.

To start a return, you can contact us at midwestfreshmushrooms@gmail.com. Please note that you must not destroy the box or shipping contents and will need to send photos showing the box, damaged items, packaging material, etc.  A picture of how it arrived damaged before opening is especially helpful. 

If your return is accepted, we’ll file a claim with UPS or the USPS.  You must keep the damaged package and items undisturbed in case the assigned claims examiner wants to personally inspect the items.  The claims examiner may also require you to go to the local USPS or UPS location.  After the claim has been settled, you will be given instructions on whether you need to return the items or discard them . You may be offered a partial refund or replacement if not all items sent were damaged.  Items sent back to us without first requesting a return will not be accepted
You can always contact us for any return question at midwestfreshmushrooms@gmail.com. 

Exceptions / non-returnable items
Pre-colonized grain spawn is not accepted for return if contamination isn't observed within two weeks after receiving or isn't stored in the temperature range listed on the package insert or if the grain bag has been opened, torn, or the filter patch damaged. Liquid culture jars are not accepted for return unless physically damaged during shipping with photos sent within 72 hours of receipt.  Liquid culture is highly susceptible to contamination during inoculation if not done using sterile technique in front of a laminar flow hood.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items damaged during shipping that aren't reported with required photos sent within 72 hours

Wrong Item
The fastest way to get a refund is to take a picture of the labeled item you received from us that differs from what you selected during checkout.  If you accidentally selected the wrong item, we are not responsible for a refund, replacement, or shipping costs.

European Union 14 day cooling off period
We do not ship outside of the USA and Canada.

Refunds
We will notify you once we’ve received a response from the shippier regarding the claim if it was damaged during transit and let you know if the refund was approved or not. If the wrong item was sent and you send in the required photos showing the item differed from what you ordered, a refund or replacement will be offered.  If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. If a replacement is accepted, we will ship it out within 3 business days after receiving the required photos (or send a full or partial refund if the ordered item isn't available or won't be available within your required time frame)  Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at midwestfreshmushrooms@gmail.com.